Trained on your own docs and pricing, it answers instantly and only escalates the genuinely hard questions to a human.
How it works
A retrieval-based (RAG) chat widget is pointed at your help docs, pricing, and policies.
It only answers from that source, so it’s accurate — and hands off to a human when the answer isn’t there.
The guardrail
It drafts, you approve — you stay in charge. Nothing goes out without your okay.
Tools that do this: A RAG chat platform · your help docs / pricing
Prompt to start with
Answer ONLY from this knowledge base: [docs]. If the answer isn't there, say you'll connect them with a human and collect their email. Never guess or make up policy.