AI Use Case · Content

Turn the questions customers keep asking into FAQ drafts

Questions from your inbox and call notes are collected monthly, grouped, and answered in draft form for the right service page.

How it works

Once a month, collect customer questions from tagged emails, form messages and call notes.
An AI step groups near-duplicates and ranks them by how often they came up.
It drafts a short answer to each top question in your voice, flagging anything it can’t answer from your own info.
You approve, edit and add the answers to the matching service page.

The guardrail

Every answer is reviewed by you before publishing, especially pricing, timing and warranty details.

Tools that do this: Gmail or your helpdesk, Google Sheets, Make or Zapier, an AI model, your website CMS

Prompt to start with

You are writing FAQ drafts for [business name], a [type of business] in [city]. Here are customer questions from the last month, with personal details removed: [paste questions]. Group similar ones, rank groups by how often they appear, and for the top [number] write a 2-3 sentence answer in a friendly, plain tone. Base answers only on these facts about us: [paste hours, service area, process, policies]. If a question needs information not given, write 'NEEDS OWNER INPUT' instead of answering. Suggest which service page each FAQ belongs on.

Get a free audit We’ll set this up for your business, end to end.