Ask for a review at the perfect moment — AI Use Case | Ava Digital
← All AI use cases
AI Use Case · Marketing

Ask for a review at the perfect moment

AI triggers a review request right after a happy customer interaction, then drafts a thoughtful reply to every review that comes in.

How it works

  1. A positive interaction triggers a review request at the ideal moment.
  2. When reviews land, AI drafts an on-brand reply to each — good and bad.

The guardrail

It drafts, you approve — you stay in charge. Nothing goes out without your okay.

Tools that do this: An automation tool · OpenAI · your review platform

Prompt to start with
Write a warm, specific reply to this review: [review]. Thank them and reference a detail they mentioned; keep it under 40 words. For negative reviews, apologize and offer to take it offline.
Get a free audit We’ll set this up for your business, end to end.